Privacy Policy

This Privacy Policy applies to all data collected:

• Through our website and related digital properties
• Via communications with our team (e.g., sales inquiries, demo requests)
• Through business engagements, partnerships, and service contracts
• From job applicants or individuals representing business clients or partners

This Policy does not apply to third-party websites or services linked from our Site.

ReKnew collects both personal and non-personal information from users and business clients, which may include:

a. Business Contact Information

Collected when you fill out forms, request demos, contact our team, or otherwise provide details:

• Full name, job title, and business email address
• Company name, size, and industry
• Business phone number
• Professional affiliations or roles

b. Technical and Usage Data

Automatically collected through our Site and third-party analytics tools:

• IP address and geolocation (approximate)
• Browser type and version
• Device type, operating system
• Pages viewed, time on site, and interaction data
• Referring URLs

c. Communication Records

Collected when you engage in email exchanges, virtual meetings, or other communications with ReKnew, including:

• Meeting notes and summaries
• Email metadata
• Uploaded documents (if any)

d. Client or Project Data (If Applicable)

In the context of service engagements, we may collect or process enterprise data (structured or unstructured), including:

• Non-PII business process data
• Metadata for AI model training
• System integration and workflow documentation

Any such data is processed under applicable NDAs, MSAs, or SOWs.

ReKnew uses the information we collect for legitimate business purposes, including:

• To respond to inquiries, schedule demos, and manage business relationships
• To provide, maintain, and improve our services and offerings
• To communicate updates, thought leadership content, and invitations to events (with opt-out)
• To personalize your experience on our website
• To analyze user behavior and improve website performance
• To ensure information security and detect/prevent misuse
• To comply with legal or regulatory obligations

We do not engage in consumer profiling or automated decision-making processes using your personal information.

Where applicable, our lawful bases for processing personal data include:

• Your consent (for marketing communications)
• Performance of a contract (e.g., responding to service inquiries)
• Compliance with legal obligations
• Legitimate interest (e.g., business development, security, analytics)

ReKnew may disclose your information under the following circumstances:

a. Service Providers and Subprocessors

We may share data with third-party vendors or service providers that support our operations, such as:

• CRM systems
• Cloud hosting providers (e.g., AWS, GCP)
• Analytics platforms (e.g., Google Analytics, HubSpot)
• Marketing automation tools

All such entities are bound by appropriate contractual and confidentiality obligations, and undergo security vetting.

b. Legal and Regulatory Compliance

We may disclose your information when required to:

• Comply with applicable law, regulation, legal process, or governmental request
• Enforce our legal agreements or protect ReKnew's legal rights

c. Business Transfers

If ReKnew is involved in a merger, acquisition, asset sale, or corporate restructuring, your information may be transferred to the acquiring entity.

We retain business-related personal data for as long as necessary to fulfill the purposes outlined in this Policy or as required under applicable laws, accounting standards, and contractual obligations.

Once retention periods expire, data is securely deleted or anonymized.

ReKnew implements a range of technical, administrative, and organizational measures to safeguard your data, including:

• SSL/TLS encryption for data in transit
• Firewall and intrusion detection systems
• Access control and role-based permissions
• Routine vulnerability assessments and secure development practices

Despite our best efforts, no system can be guaranteed 100% secure. Users are encouraged to exercise caution when submitting information online.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccuracies in your information
• Request erasure of your data (subject to exceptions)
• Object to or restrict processing
• Withdraw consent at any time (where applicable)
• Lodge a complaint with a regulatory authority

To exercise any of these rights, please contact privacy@reknew.ai. We will respond within applicable statutory timeframes.

We use cookies, tags, and similar technologies for performance analytics and remarketing purposes. You can manage cookie preferences via your browser settings. Some features may not function properly if cookies are disabled.

Our services are intended solely for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect information from minors.

We may revise this Privacy Policy from time to time. The "Last Updated" date will reflect the most recent revision. Continued use of our Site constitutes your acceptance of the updated Policy.

For questions, requests, or complaints related to this Privacy Policy, contact: privacy@reknew.ai